Category Archives: News

10 Easy Ways to Never Get a Virus

In 20+ years of being online, I’ve been hit by just a couple of viruses. While I’d never recommend that you run a PC without anti-virus software, some people do, and many of them manage to stay safe. But whether or not you use anti-virus software (such as Windows Defender or a full-featured security suite such…
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How to Write an Effective Knowledge Base Article

Sometimes the best support means getting out of your customer’s way. A knowledge base can be a customer’s best friend during the “help me help myself” phase of exploring your product. But as Kathy Sierra shares in Making Users Awesome, companies often drop the ball with post-purchase publishing. Help content is usually one of the…
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